Refunds

At Mod Kings, we aim to ensure that all our customers are fully satisfied with their purchases. If you would like to return or exchange an item, please read our return policy below:

  1. Returns for damaged or defective items: If your item arrives damaged or has a manufacturing defect, please contact us immediately upon receiving your order. We will arrange for a return and offer either a replacement or a full refund, including any shipping costs.

  2. Return for exchange: If you wish to exchange your watch for a different model, please notify us within 30 days of receiving your order. You will be responsible for any return shipping fees (unless it's a quality issue). The new item will be shipped to you at no additional cost. The watch must be in its original packaging and in new, unused condition. If the item is not in this condition, we will only replace it if it was originally defective or damaged.

  3. Returns for reasons other than manufacturing defects: At Mod Kings, all orders can be returned for a full refund, except for the following cases:

    • Watches created through our custom configurator.

    • Custom-made watches based on combinations requested outside of our website.

    • Watches with custom logos.

    If your order does not fall under these exceptions and is not related to a quality issue, it is eligible for a return and full refund. Accessories may also be returned and refunded. You will be responsible for any return shipping fees (unless it's a quality issue), but the new item will be shipped at no additional cost.

  4. Return process: To initiate a return, please contact our customer support team at contact@modkings.com. Provide your order number, the reason for the return, and any supporting evidence if applicable. Our team will guide you through the return process.

  5. Return conditions:

    • The watch must be in its original packaging and unused.

    • Any accessories or additional items included in the original packaging must also be returned.

    • We recommend using a tracked shipping service for returns to ensure safe delivery.

  6. Refunds: Once we have received and inspected your return, we will notify you about the status of your refund. If approved, you’ll be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

    If more than 15 business days have passed since we approved your return, please contact us at contact@modkings.com.

European Union 30-Day Cooling-Off Period: If your merchandise is being shipped to the European Union, you have the right to return your order within 30 days, for any reason and without justification. The item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

By purchasing from Mod Kings, you agree to abide by this return policy.

If you have any questions or concerns, please feel free to contact us at contact@modkings.com. We're happy to assist you with any part of the process. After receiving your return request, we will process it within 10 days and notify you of the return status by email.