Warranty
At Mod Kings, we are dedicated to delivering exceptional quality and craftsmanship in our waterproof luxury watches. We stand firmly behind our products and are committed to ensuring your complete satisfaction. This Warranty Policy outlines the terms and procedures for obtaining warranty service.
Warranty Coverage:
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Covered Products: This warranty applies to all watches manufactured by Mod Kings and purchased directly from our official website or authorized retailers.
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Warranty Period: We offer a comprehensive three-year warranty from the original date of purchase, providing you with extended assurance in the durability and performance of our timepieces.
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What Is Covered: During the warranty period, Mod Kings will repair or replace, at no charge, any watch components that prove defective due to improper materials or workmanship under normal use. This includes:
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Defects in materials and craftsmanship under normal usage and maintenance.
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Necessary parts and labor to address such defects.
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Malfunctions not resulting from user actions or environmental factors.
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What Is Not Covered:
Our warranty does not cover issues arising from conditions, malfunctions, or damage not resulting from defects in material or workmanship. This includes, but is not limited to:
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Damage resulting from accidents, misuse, abuse, alterations, or neglect.
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Damage due to unauthorized modifications or opening of the watch casing.
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Failure to adhere to the instructions provided in the product manual or accompanying materials.
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Normal wear and tear, such as scratches, fading, and discoloration.
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Water damage resulting from exposure beyond the specified water resistance rating. While our watches are designed for water resistance, it is crucial to follow the care guidelines to maintain their integrity.
How to Claim Warranty Service:
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Contact Us: To initiate a warranty claim, please reach out to our customer service team at contact@modkingswatches.com to discuss the issue and determine the most appropriate solution.
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Proof of Purchase: Provide a valid proof of purchase, such as an invoice or receipt, indicating the date and place of purchase.
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Shipping Instructions: Our team will guide you on how to safely send the defective product to Mod Kings. Customers are responsible for shipping costs when sending the product to us. If the warranty claim is approved, Mod Kings will cover the cost of returning the repaired or replacement product to you.
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Service Process: Upon receiving your watch, our technicians will inspect it and contact you within a reasonable timeframe to inform you of the status of your warranty claim and the next steps.
Limitation of Liability:
Mod Kings shall not be liable for any incidental or consequential damages resulting from the use of our products or arising from any breach of this warranty. All implied warranties are limited to the duration of this express warranty.
This warranty grants you specific legal rights; you may also have other rights which vary from jurisdiction to jurisdiction.
Changes to the Warranty Policy:
Mod Kings reserves the right to modify this warranty policy at any time. Any changes will be posted on our official website and will take effect immediately.
For any questions or further information regarding our warranty policy, please contact Mod Kings customer service at contact@modkingswatches.com.
*Thank you for choosing Mod Kings. We are honored to be part of your timekeeping experience and are committed to providing you with unparalleled service and support.*